An Australian competition agency has sued Uber Technologies Inc UBER.N and demanded a $ 26 million fine ($ 18.69 million) in the car park after admitting that it misled consumers about ride rates and cancellation fees. The Australian Competition and Consumer Commission (ACCC on Tuesday said Uber had agreed that between December 2017 and September 2021 had warned consumers that they would be charged a cancellation fee even though cancellation was required during a “free cancellation.”
“Uber admits it has misled Australian users for some years, and may have caused some of them to decide not to cancel their ride after receiving a cancellation warning, even though they were free to cancel free under Uber policy,” the ACCC said. Chairperson Gina Cass-Gottlieb said.
The ACCC has also claimed that Uber has admitted to defrauding the fare rates of its Uber Taxi option as its algorithm system will likely continue to increase its scope and fares will be less than the company’s cheapest rate.
Misleading information about the Uber app deprives consumers of the opportunity to make an informed decision about whether or not to opt for the Uber Taxi option, “said Cass-Gottlieb. The country’s consumer law, and the imposition of fines, says the regulator further.Uber was not immediately available for comment outside the U.S. operating hours
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