In a major effort to make Government services accessible, inclusive, transparent and convenient, MyGov today announced that citizens will now be able to use MyGov Helpdesk on WhatsApp to access Digilocker service. This includes creating and verifying their Digilocker account, downloading documents such as PAN card, driver’s license, vehicle registration certificate, among other things, all on WhatsApp.The government under the leadership of the Honorable Prime Minister Shri Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step towards ensuring governance and government services in the hands of citizens.
MyGov Helpdesk, will now provide a range of integrated citizen support and effective governance services, starting with Digilocker services. The new service will enable citizens to access the following documents easily and simply, from the safety of their homes.
1. PAN card
2. Driver’s License
3. CBSE Class X Pass Certificate
4. Vehicle Registration Certificate (RC)
5. Insurance Policy – Two Wheels
6. Class Sheet X
7. Class XII market paper
8. Insurance Policy Document (Health and Non-Available Available at digilocker)
WhatsApp number
WhatsApp users across the country can use the chatbot by simply texting ‘Namaste or Hi or Digilocker’ to WhatsApp number +91 9013151515.
Digilocker & MyGov chatbot aims
Since its launch in March 2020, the MyGov Helpdesk (also known as MyGov Corona Helpdesk) on WhatsApp has served as an important tool in the fight against the Covid-19 epidemic by providing people with authentic sources of Covid-related information, as well as critical use as policy appointments. reservation and download of vaccination certificate.
To date, more than 80 million people have reached the help desk, more than 33 million vaccination certificates have been downloaded, and millions of vaccine specialists have been booked across the country. With new additions such as Digilocker, MyGovchatbot on WhatsApp aims to build a complete administrative support system so that citizens can access important digital services and services.
Providing Digilocker services on the MyGov Helpdesk is a natural and step-by-step step in giving citizens easy access to essential services using a simple and accessible WhatsApp platform. With nearly 100+ million people already registered with Digilocker and the 5 Billion+ texts released so far, the WhatsApp service will empower millions by helping them access authentic and informative texts, within their phones. This is in line with Prime Minister Shri Narendra Modi’s vision of planning and improving public service delivery. “
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